Frequently Asked Questions

we’ve formulated our cleansing balm without 1,300+ banned, potentially toxic ingredients including parabens, phthalates, sulfates, mineral oil, petroleum -based ingredients, phenoxyethanol, and formaldehyde (to name just a few).   

our cleansing balm was clinically tested and none of the participants experienced any allergic reactions.  

yes! but as with any new product, we always recommend performing a patch test. apply a very small amount to one of the softer areas of your skin. observe for 12-24 hours. if no irritation or redness develops you are good to go!  

we are a cruelty-free brand & do not perform any animal testing- ever.  

you know your daughter best but we believe it's never too early to begin a healthy skincare routine. our proactive approach starts good habits before there’s a problem to address. plus, in this day & age with the need to wear sunblock everyday and environmental pollutants all around cleansing your face is just a natural part of your daily hygiene & self-care.  

100%! bette green is made with high-quality & efficacious ingredients that work for everyone in your family & in your life. I use it daily, morning & night!  

absolutely! we are here to help. feel free to
email sarah@bettegreen.com anytime. we will respond as quickly as we can!
  

currently, we are selling our cleansing balm online on the bette green website. 

We accept PayPal and all major debit/credit cards.  

when your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier. If there’s any delay in your shipment we’ll let you know right away via email or telephone. once an order has been shipped, we are unable to amend the order.  

a sales tax will be charged on the merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.   

our cleansing balm is 99.97% natural. however, we use a teeny tiny amount of iron
oxide to give it its blush hue.   

yes, it is FDA approved for food grade as well as cosmetics. iron oxide in cosmetics is made synthetically. natural iron oxides cannot be used as color additives for cosmetics and personal care products in the US because it is much easier to control trace levels of heavy metals in a synthetically produced mineral than it is in a naturally mined mineral.  

no. our cleansing stick is scented from natural essential
oils & aromatics.  

yes, our cleansing stick is 100% free of animal products or animal
derived ingredients. 

There are organic ingredients in our cleansing stick but
our product is not organic certified. 

our cleansing balm contains coconut oil. The AmericanCollege of Allergy, Asthma & Immunology (ACAAI) states: “Coconut is not a botanical nut; it is classified as a fruit, even though the Food and Drug Administration recognizes coconut as a tree nut. while allergic reactions to coconut have been documented, most people who are allergic to tree nuts can safely eat coconut. If you are allergic to tree nuts, talk to your allergist before adding coconut to your diet." 

our cleansing balm contains tamanu oil. research suggests contact with tamanu oil may cause allergic reactions in some people. if you are allergic to tree nuts, talk to your allergist about using tamanu oil topically, since it's derived from a kind of tree nut.

our cleansing stick is made with love in sunny southern California.

we recommend using your bette green cleansing stick within one year and keeping it stored below 80 degrees.  

we recommend opening products within 18 months of delivery.

yes! our partner lab is an ISO good manufacturing practices (GMP) certified manufacturing facility. the lab is a 100% wind powered facility.

yes! our cleansing stick is made in small batches to ensure optimal freshness and potency.

currently, we ship to all 50 states in the USA. we do not ship to PO Boxes.  

orders are shipped via UPS and USPS. after a package has left our shipping facility, we are no longer responsible for the package. please contact your local postal service facility for more information (USPS 1-800-222-1811). if a shipment has been delivered, but it’s not in your hands, the responsibility is yours.  

we do not ship on the following major holidays:  

• New Year’s Day 
• Presidents’ Day 
• Memorial Day 
• July 4th 
• Labor Day 
• Thanksgiving (Thursday & Friday) 
• Christmas Eve 
• Christmas Day 
• New Year's Eve  

we do not accept returns at this time. we encourage you to contact us prior to ordering if you have questions. our products are described as accurately as possible and we have listed all of the ingredients on our website- so please read the ingredient list to uncover any potential sensitivities.   

we do not accept exchanges at this time.  

we do not offer refunds at this time.  

we will issue a replacement in the case of faulty or damaged items. if there is an issue with an item, please let our customer service team know by sending a note to sarah@bettegreen.com as soon as possible. we will resolve any problems as quickly as we can—please include as many details as possible.